📜 Terms & Conditions

Last Updated: [23-april-2025]

Welcome to comillarfoods.com – a Cumilla-based online food and grocery delivery platform. Please read these Terms and Conditions (“Terms”) carefully before using our website and services.

By accessing or using the website, you agree to comply with and be bound by the following terms. If you do not agree with these Terms, you may not use the website.

1. 👥 Business Identity

Website: https://comillarfoods.com
Business Location: Cumilla, Bangladesh
Contact Email: [email protected]

We are a Bangladesh-based eCommerce platform that delivers groceries and food items only within Bangladesh.

2. 📦 Order Acceptance

• All orders are subject to availability and acceptance by us.
• We reserve the right to cancel any order for reasons including product availability, payment verification failure, or suspected fraudulent activity.
• Orders are confirmed only after payment is received or verified (for prepaid orders).
• We do not currently support Cash on Delivery (COD).

3. 🚚 Delivery Policy

• We deliver only within Bangladesh, with a focus on Cumilla.
• Delivery time varies based on location but usually occurs within the same or next day.
• Shipping rates may differ based on your area and order weight. Details are shown during checkout.
• If you provide an inaccurate or incomplete address, your order may be cancelled or delayed.

4. 🔄 Return & Refund Policy

• You may request a return only on the same day or the next day after delivery.
• Returns are only accepted if:
  • You received the wrong item
  • The product was damaged or spoiled upon delivery
• Returns must be approved by our team before proceeding.
• Refunds are only issued after reviewing the returned item and deducting applicable shipping charges.
• Products like perishable food, fresh items, or items not in original condition are not eligible for return.

➡️ Read our full Return & Refund Policy for more details.

5. 💳 Payment

We accept payments through secure Bangladeshi payment gateways, including:

• bKash
• Nagad
• Rocket
• SSLCommerz

All transactions are encrypted and handled securely. Refunds, if applicable, will be made to the same account used during payment.

6. 📌 Product Information

We strive to ensure all product information, prices, and images on our website are accurate. However, errors may occasionally occur. We reserve the right to correct any errors and to cancel or update your order as needed.

7. 🛡️ Limitation of Liability

We are not liable for:

• Delays due to uncontrollable factors (e.g., strikes, natural disasters, or weather conditions)
• Loss or damage once products are delivered to the provided address
• Customer misuse of products or consumption against storage instructions

8. 🚫 Account Suspension

We may suspend or terminate accounts for:

• Fraudulent activity
• Misuse of discount codes
• Abusive or inappropriate behavior toward staff or delivery agents

9. 🔐 Privacy Policy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your data.

10. ⚖️ Governing Law

These Terms & Conditions are governed by the laws of Bangladesh. Any disputes shall be resolved under the jurisdiction of Cumilla courts.

📞 Contact Us

If you have any questions or concerns about these Terms, please contact us:

• Email: [email protected]
• Phone/WhatsApp: [+880 1600-809060]
• Business Hours: 9 AM – 9 PM

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